Shipping Policy

Thank you for visiting and shopping at https://us.yeelight.com/.
Our goal is to offer you the best shipping options, no matter where you live.
Q: Does the item come with free shipping?
A: Free express shipping service is provided by Yeelight. PLEASE NOTE You may incur extra shipping costs if the address is a remote location (at standard market rates).
Q: How long does delivery usually take?
A: The product will be shipped 48 hours after purchase in the working days, and the delivery will take around 2-7 business days. Delivery delays can occasionally occur.
Q: What countries do you ship to?
A: Currently, we only ship to the US.
Q: How will my product be shipped?
A: We use express delivery services to ensure quick, safe delivery.
Q: I ordered more than one item. Will they all be delivered at the same time?
A: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together.
Q: Can I change my delivery address after the product has already been shipped?
A: Unfortunately, we cannot change shipment information once the product is en route.
Q: What do I need to do when I received a product that’s different from what I ordered?
A: Please contact customer support at support@yeelight.com.
Q: What do I need to do when I received a product that’s different from what I ordered?
A: Please email us immediately with your order ID number and photos of the shipping label, and of the product inside the box. Send all photos to support@yeelight.com
Q: I didn’t receive all the products I ordered. What should I do?
A: Please email us immediately with with your order ID number and photos of the shipping label, and of the product inside the box. Send all photos to support@yeelight.com
Note:
Customs, Duties and Taxes
Yeelight will not be responsible for the customs and taxes applied to your order. The fees ((tariffs, taxes, etc.) imposed during or after shipping are the responsibility of the customer .
Damages
Yeelight wil not be liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.